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  • Tech Trend: Practical vs magic? The vision and reality of Artificial Intelligence

    Monday13:15 - 13:455 Nov 2018
    Travel Forward Conference Theatre 2

    AI and machine learning are presented like they solve all travel industry ills, but in reality they offer specific responses to genuine issues such as responsiv...

    • Language: English

  • Tech Trend: Will Blockchain save your travel company?

    Monday13:50 - 14:205 Nov 2018
    Travel Forward Conference Theatre 2

    Travel organisations are expressing a great deal of interest in Blockchain as a truly disruptive technology across bookings, fraud management and even luggage h...

    • Language: English

  • Case Study: Unlocking the power of data standardisation

    Monday14:25 - 14:555 Nov 2018
    Travel Forward Conference Theatre 2

    The travel industry is already highly data-centric, but challenges of capture, integration, synchronisation and aggregation are getting in the way of service de...

    • Language: English

  • Strategy: Frictionless interactions, payment and retention strategies

    Monday15:20 - 15:505 Nov 2018
    Travel Forward Conference Theatre 2

    In this session we explore the kinds of infrastructure that need to be in place to remove technology friction from customer interactions, considering new paymen...

    • Language: English

  • Strategy: Standing on the shoulders of giants: how platforms are changing the nature of travel

    Monday15:55 - 16:255 Nov 2018
    Travel Forward Conference Theatre 2

    In this session we go under the bonnet of platform architectures, using the example of property management systems to explore how forward-thinking operators are...

    • Language: English

  • "Be where the customer is" - a mobility strategy fit for the consumer

    Tuesday11:20 - 11:506 Nov 2018
    Travel Forward Conference Theatre 2

    Last year mobile accounted for 40% of US travel sales with the expectation that it will surpass 50% by 2021. Ensuring that your strategy is mobile-led opens hug...

    • Language: English

  • Tech Trend: Internationalising the digital travel experience: an Asian perspective

    Tuesday11:55 - 12:256 Nov 2018
    Travel Forward Conference Theatre 2

    As part of digital transformation, organisations are told how they need to co-create, be agile, fail fast, scale fast... so what do these terms mean in practice...

    • Language: English

  • Case Study: How AI is the key to delivering a first-class customer experience (and why the travel industry should be embracing it)

    Tuesday12:30 - 13:006 Nov 2018
    Travel Forward Conference Theatre 2

    Sophisticated AI models hold the key to saving customers time, money, hassle - and providing them with an experience that keeps them coming back time and time a...

    • Language: English

  • Unlocking internal communications with digital technologies

    Tuesday14:00 - 14:306 Nov 2018
    Travel Forward Conference Theatre 2

    Technology has a great deal to offer behind the scenes, helping workers at the front lines of travel communicate with each other. In this session Matt Ring, Gro...

    • Language: English

  • Simplifying the future through NDC

    Tuesday14:35 - 15:056 Nov 2018
    Travel Forward Conference Theatre 2

    The travel industry is becoming increasingly complex.  Airlines are experimenting with their distribution strategies, leading to increased, fragmented content, ...

    • Language: English

  • TTI Winter Forum: AI - The dawn of a new age

    Wednesday11:00 - 13:007 Nov 2018
    Travel Forward Conference Theatre 2

    Artificial Intelligence (AI) is set to effect all our lives. As we move to a new age of sophisticated machine learning, AI is set to revolutionise the way we co...

    • Language: English

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