Crisis Readiness: Are You Prepared & Resilient to Safeguard Your People & Destinations

Crisis Readiness: Are You Prepared & Resilient to Safeguard Your People & Destinations

4 Nov 2019, 14:15 - 15:15

Platinum Suite 3

While the Travel & Tourism sector has proven its resilience, time and time again, destinations and the private sector alike can learn from the experiences of others, to minimise the possible impact of crises.  This session will bring together public and private sector leaders to share their insights and experience, as WTTC, in partnership with Global Rescue, launches its Crisis Readiness report. This inaugural report includes never before seen data quantifying the impact of 90 crises around the world as well as concrete recommendations and best practices focusing on how to better prepare, manage and recover from crises. 


  • Gloria Guevara Manzo


    President & CEO


    Gloria joined the World Travel & Tourism Council (WTTC) in August 2017, following a varied career in Travel & Tourism. WTTC is the body that...

  • Daniel Richards



    The Global Rescue Companies

    Mr. Richards has served as the Chief Executive Officer of Global Rescue since he founded the company in 2004. He also serves as the President of...

  • Isabel Hill


    Director of National Travel & Tourism Office

    US Department of Commerce

    Isabel Hill is the Director of the National Travel and Tourism Office at the U.S. Department of Commerce. She and her team support and implement...

  • Najib Balala


    Cabinet Secretary for Tourism & Wildlife


    Honourable Najib Balala, EGH, was born in 1967 and is trained in International Urban Management at the University of Toronto, Canada. He underwent...

  • Dr. Rania A. Al-Maashat


    Minister of Tourism

    Arab Republic of Egypt

    Dr. Al-Mashat was sworn in as Egypt’s Minister of Tourism on January 14, 2018. Under the Ministry, there are the Egyptian Tourism Promotion Board and...