Managing Crowded Sites

Managing Crowded Sites

4 Nov 2019, 16:15 - 17:00

UKI & International Inspiration Zone

Last year we looked at the challenges of overtourism at the destination level. This year our focus is on sites which experience crowding either seasonally or throughout the year.  We have invited three site managers to share with you their management objectives, say something about how they emerged, and to talk about the strengths and weaknesses of the methods of visitor management that they have used to protect the sites and enhance the visitor experience.

For entry to this particular event, please ensure you are also registered for all three days of WTM London. Please click here to register


  • Caroline Warburton


    Regional Leadership Director (East)


    Caroline joined Scotland’s national tourism agency, VisitScotland (, in April 2018 and is responsible for the organisation’s...

  • Cillian Murphy



    Cillian Murphy Consulting

    Cillian believes a sustainable tourism industry can only be created through prioritizing community involvement in destination development. Co-founder...

  • Jordi Raboso


    Director of Licensing & Public Space

    Department of the District of Gracia, Barcelona City Council

    With an Architecture Degree at the Universitat Politècnica de Barcelona and a Landscape Master post-graduate program at the same University, he works...

  • Esther Dobbin


    Responsible Tourism Manager

    National Trust, NI

    Esther Dobbin is the National Trust’s driving force for responsible tourism at the Giant’s Causeway and Carrick-a-Rede Property Group, located on the...