Strategy: Do you know who I am? Strategies to understand and connect with your customer

Strategy: Do you know who I am? Strategies to understand and connect with your customer

5 Nov 2018, 13:15 - 13:45

Travel Forward Keynote Theatre

Today’s travellers expect a seamless and omnichannel customer journey. Putting travellers at the heart of both process and decision-making is essential to provide an unrivalled experience, but what does this mean in practice? Speaking to industry experts and travellers, this session explores game-changing customer centric strategies, and how to make them real.


  • Jon Collins


    Programme and Content Director

    Travel Forward

    Jon Collins is a seasoned technology industry analyst and commentator. With 30 years' background, Jon has a deep understanding of global...

  • Francois Mare


    Vice President - E Commerce Luxury

    Accor Hotels

  • Andy Owen-Jones


    Co-founder & CEO


    Andy is bd4travel’s CEO and visionary co-Founder. He oversees business development and the overall growth strategy. Before founding bd4travel, Andy...

  • Virginia Stuart-Taylor


    Travel Blogger and Journalist

    The Well-Travelled Postcard

    Viginia Stuart-Taylor has travelled to over 60 countries across 5 continents, also spending time living in Chile, Italy, Spain, Nepal, the...

  • Joost Vermeulen


    Regional Director, UK, Ireland, Nordics & Benelux

    As's Regional Director UK, Ireland, Nordics & Benelux, Joost is responsible for leading the local Partner Services teams that service,...

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