Contributor Profile

Vincent Fillon

Job TitleDirector-Mobile Strategy & Development

Company NameAir France


Father of the award-winning Air France chatbot “Louis”, team-captain for the user-acclaimed Air France apps, Vincent made his career leveraging innovative technology to strengthen the relationship between companies and their customers. His track records include debuts as a CRM consultant in the banking industry, deployment of 5000+ laptops for Air France crew, and the launch of paid options and branded fares on, one of the biggest eCommerce player in France.


Conference Sessions

  • "Be where the customer is" - a mobility strategy fit for the consumer

    Tuesday11:20 - 11:506 Nov 2018
    Travel Forward Conference Theatre 2

    Last year mobile accounted for 40% of US travel sales with the expectation that it will surpass 50% by 2021. Ensuring that your strategy is mobile-led opens hug...

    • Language: English

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