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  • Registration and refreshments

    Monday10:00 - 10:305 Nov 2018
    Travel Forward Keynote Theatre

    Registration and refreshments.  

    • Language: English

  • Welcome

    Monday10:30 - 10:405 Nov 2018
    Travel Forward Keynote Theatre

    Welcome address by Jon Collins, Programme and Content Director, Travel Forward

    • Language: English

  • Travel Forward: Digitally reimagining travel

    Monday10:40 - 11:155 Nov 2018
    Travel Forward Keynote Theatre

    Across industries, digital transformation is recognised as about putting the customer first and travel is no exception. The industry has seen huge change at rap...

    • Language: English

  • Panel Discussion: Meeting the demands and expectations of tomorrow's traveller

    Monday11:20 - 11:555 Nov 2018
    Travel Forward Keynote Theatre

    With demands increasing and technology only partly addressing consumer behaviour, this session explores the expectations of tomorrow’s travellers, and the oppor...

    • Language: English

  • Panel discussion: The road to be travelled - how technology is reinventing the travel experience

    Monday12:00 - 12:305 Nov 2018
    Travel Forward Keynote Theatre

    While a wealth of new technologies might be revolutionising the industry, less clear is where to place your bets, and indeed, money. On this panel, we bring tog...

    • Language: English

  • Lunch and Networking

    Monday12:30 - 13:155 Nov 2018
    Travel Forward Keynote Theatre

    The break provides an opportunity to meet with like minds, visit stands and watch the launch of the startup competition.

    • Language: English

  • Tech Trend: Practical vs magic? The vision and reality of Artificial Intelligence

    Monday13:15 - 13:455 Nov 2018
    Travel Forward Conference Theatre 2

    AI and machine learning are presented like they solve all travel industry ills, but in reality they offer specific responses to genuine issues such as responsiv...

    • Language: English

  • Strategy: Do you know who I am? Strategies to understand and connect with your customer

    Monday13:15 - 13:455 Nov 2018
    Travel Forward Keynote Theatre

    Today’s travellers expect a seamless and omnichannel customer journey. Putting travellers at the heart of both process and decision-making is essential to provi...

    • Language: English

  • Understand human behaviour to improve user adoption

    Monday13:50 - 14:205 Nov 2018
    Travel Forward Keynote Theatre

    When customers embark on a journey, offline or online, they undergo a set of emotions at each step, from the excitement and anticipation of early planning, to r...

    • Language: English

  • Tech Trend: Will Blockchain save your travel company?

    Monday13:50 - 14:205 Nov 2018
    Travel Forward Conference Theatre 2

    Travel organisations are expressing a great deal of interest in Blockchain as a truly disruptive technology across bookings, fraud management and even luggage h...

    • Language: English

  • Case Study: Unlocking the power of data standardisation

    Monday14:25 - 14:555 Nov 2018
    Travel Forward Conference Theatre 2

    The travel industry is already highly data-centric, but challenges of capture, integration, synchronisation and aggregation are getting in the way of service de...

    • Language: English

  • Digital vs. Human Factor? What is needed to enhance the customer experience?

    Monday14:25 - 14:555 Nov 2018
    Travel Forward Keynote Theatre

    Digital transformation will continue to lead how the future of travel will be shaped. In recent years, three conditions have converged to make technologies like...

    • Language: English

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