Events programme 2017

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  • WTM Buyers' Club Speed Networking - Geographical Regions

    Monday09:00 - 10:006 Nov 2017

    WTM Global Stage Networking Area - Hall Entrance S10, AS1000

    WTM Buyers' Club members and exhibitors only. Speed Networking provides WTM Buyers' Club members and exhibitors with an opportunity to hold a series of mini me...

    • Language: English

  • Advances in Responsible Tourism

    Monday10:00 - 11:306 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Come along to hear brief presentations on a range of Responsible Tourism Issues and your chance to question the following presenters 10:10-10:20 Harold Goodwin...

    • Language: English

  • WTM Media Breakfast

    Monday10:00 - 10:306 Nov 2017

    International Media Centre - ME580

    Join the WTM London Press Team for a continental breakfast and a chance to network before the annual opening press conference, WTM Forecast Forum.    Open to pr...

    • Language: English

  • WTM Forecast Forum: 2017 Industry Report

    Monday10:30 - 11:306 Nov 2017

    International Media Centre - ME580

    Find out the latest trends in the travel and tourism industry from the WTM London exhibition floor with the unveiling of the World Travel Market 2017 Industry R...

    • Language: English

  • The Future of Wellness Travel hosted by Global Wellness Institute

    Monday10:30 - 12:006 Nov 2017

    WTM Inspire Theatre - EU490

    Wellness tourism is growing twice as fast as tourism overall, and has shown robust growth every year since the Global Wellness Institute first defined the categ...

    • Language: English

  • Selling the Silk Road: unite and conquer

    Monday10:30 - 12:006 Nov 2017

    South Gallery Rooms 7 & 8

    A Silk Road seminar jointly organized by the World Tourism Organization (UNWTO) and Travel Perspective, and supported by WTM London. To register for this semina...

    • Language: English

  • WTM Leaders' Lunch

    Monday11:00 - 13:306 Nov 2017

    Platinum Suite 3&4

    The prestigious WTM Leaders' Lunch will be headlined this year by Guy Verhofstadt, leading MEP and former Prime Minister of Belgium. With 200 of the travel indu...

    • Language: English

  • E-Commerce Payments and Fraud: The Challenging Path for Travel

    Monday11:30 - 12:156 Nov 2017

    WTM Travel Tech Theatre TT390

    Travel was one of the first merchant verticals to fully embrace e-commerce, but many companies still struggle with effective implementation of their payments pr...

    • Language: English

  • The Major Environmental Challenges: Carbon & Water

    Monday11:30 - 12:156 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    The travel and tourism sector contributes more than most nation states to the emission of greenhouse gasses into the atmosphere. Water is a critical resource fo...

    • Language: English

  • WTM and Traverse Presents - When is a Follower Not a Follower?

    Monday12:00 - 13:306 Nov 2017

    WTM Global Stage - AS1050

    Authentic numbers, how to spot the gamers and what you can do about it? When it comes to hot topics in digital influence, the fake follower argument has defini...

    • Language: English

  • Island Communities in Scotland addressing Overtourism

    Monday12:15 - 13:006 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    In the past twelve months, the challenge of managing increasing volumes of visitors on Scottish islands have come to the fore. In Orkney tourism stakeholders at...

    • Language: English

  • Funding Growth: How Can Destinations Access the Finance and Expertise Needed to Drive Expansion?

    Monday12:30 - 13:306 Nov 2017

    South Gallery Rooms 7 & 8

    Expert speakers will outline how National Tourist Organisations in emerging markets can source financial support and development expertise from international in...

    • Language: English

  • Learn how tours & activities are the core of guest experience

    Monday12:30 - 13:156 Nov 2017

    WTM Travel Tech Theatre TT390

    According to Phocuswright, travellers obsess about travel activities far more than where they stay or how they get there. Activities account for 9% of global tr...

    • Language: English

  • An Insight into Destination Crisis Communications in the Digital Era

    Monday12:45 - 13:306 Nov 2017

    WTM Inspire Theatre - EU490

    Is your organisation ready to react in a crisis?  A crisis can strike at any moment and take any form. Strategic crisis communications within the tourism secto...

    • Language: English

  • Kerala’s Responsible Tourism MIssion

    Monday13:00 - 13:456 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Kerala has emerged as the world’s leading Responsible Tourism Destination. Their RT Initiative developed since 2008 has had some notable successes, particularly...

    • Language: English

  • The personal touch: what personalisation really means in travel

    Monday13:30 - 14:006 Nov 2017

    WTM Travel Tech Theatre TT390

    Personalisation is a technique that travel and destination organisations use to improve overall user experience and increase engagement and loyalty. Inspiretec...

    • Language: English

  • What next for Certification?

    Monday13:45 - 14:306 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Certification schemes are now well established, although many properties still do not seek certification. The labels don’t communicate very much to consumers, t...

    • Language: English

  • How destinations and airlines can work together to attract more business

    Monday14:00 - 15:006 Nov 2017

    South Gallery Rooms 7 & 8

    In this session ANTOR (Association of National Tourist Offices and Representatives) will discuss the relevance and importance of destinations, airports and airl...

    • Language: English

  • Face to face with Terry Jones

    Monday14:00 - 14:556 Nov 2017

    WTM Global Stage - AS1050

    The Travelocity founder and chairman of Wayblazer talks about the growing importance of artificial intelligence and how to innovate in travel. For entry to thi...

    • Language: English

  • World Travel Leaders Speak - UK Markets - What can we expect in 2018

    Monday14:00 - 15:156 Nov 2017

    WTM Inspire Theatre - EU490

    Much is changing in the UK marketplaces – Outbound, Inbound and Domestic.  Brexit, Sterling, Global Politics and a growth in competition are already having sign...

    • Language: English

  • Travel loyalty trends: what do millennial business travellers really want?

    Monday14:15 - 14:456 Nov 2017

    WTM Travel Tech Theatre TT390

    Demanding and experience driven – millennials will make up 50% of business travellers by 2020. What do they want from a hotel experience? Which rewards incentiv...

    • Language: English

  • How do we engage travellers and holidaymakers?

    Monday14:30 - 15:156 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    One of the biggest challenges in making tourism more sustainable is that we have to engage the travellers and holidaymakers. As they travel to the “factory” to ...

    • Language: English

  • Tourism - A Catalyst for Peace: Discussion and the IIPT Ambassadors of Peace through Tourism Awards

    Monday14:45 - 16:006 Nov 2017

    Platinum Suite 3&4

    Protectionism, suspicion and insularity seem to be replacing openness, trust and cooperation between nations. While the tourism industry has the greatest stake ...

    • Language: English

  • The Growing Power of Mobile Maps – How Travellers Find Your Local Business

    Monday15:00 - 15:306 Nov 2017

    WTM Travel Tech Theatre TT390

    1+ billion people are using mobile maps to find places to visit, 72% of them convert to visitors. 40% of travellers are navigating offline. 45% of all ads in 20...

    • Language: English

  • World Heritage: the social media and marketing challenge

    Monday15:00 - 15:456 Nov 2017

    WTM Global Stage - AS1050

    How can UNESCO World Heritage sites work with social media platforms and Instrgammers and bloggers to promote themselves? Our panel of representatives of sites ...

    • Language: English

  • Say 'I do' to the destination wedding market and enhance your brand

    Monday15:30 - 17:456 Nov 2017

    South Gallery Rooms 7 & 8

    Learn from leading figures in the travel industry as they discuss innovative concepts in the destination wedding industry. The Luxury Weddings Worldwide panel s...

    • Language: English

  • Coping with success, managing overtourism

    Monday15:30 - 16:306 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Overtourism is emerging as a major issue in the mainstream media, on the streets in Europe and around the world. Tourism is beginning to bump up against the “li...

    • Language: English

  • Turbulent Skies & Challenging Times for the Airline Business

    Monday15:30 - 16:006 Nov 2017

    WTM Inspire Theatre - EU490

    2017 has been a year with many difficulties for airlines, ranging from the unknowns of Brexit to security threats. Nevertheless results for many companies have ...

    • Language: English

  • Personalisation and Persuasion: Key to Increase Direct Bookings

    Monday15:45 - 16:156 Nov 2017

    WTM Travel Tech Theatre TT390

    Kristian Valk presents the key solution that Hotelchamp has found to boost direct bookings and build guest relationships. By combining personalisation and persu...

    • Language: English (United Kingdom)

  • WOW-An Icelandic airline revolution

    Monday16:00 - 16:456 Nov 2017

    WTM Inspire Theatre - EU490

    CEO and founder of WOW, entrepreneur Skuli Mogensen made money in the tech sector & then decided to establish a Low Cost Airline in his home country of Iceland....

    • Language: English

  • The Future of Technology in Travel and Hospitality (in association with Travel Technology Initiative)

    Monday16:00 - 17:306 Nov 2017

    WTM Global Stage - AS1050

    What does the future hold for the travel and hotel industry?  As technology continues to evolve, new opportunities present themselves to operate our businesses ...

    • Language: English

  • World Tourism Awards

    Monday16:30 - 17:306 Nov 2017

    Platinum Suite 3&4

    The World Tourism Award, celebrating its 20th anniversary, was inaugurated in 1997 to "Recognize individuals, companies,  organizations, destinations and attrac...

    • Language: English

  • Tourism, and Place Management

    Monday16:45 - 17:306 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    The challenge of Responsible Tourism is to use tourism for sustainable development. The key question to ask is whether the place is being used by tourism, or wh...

    • Language: English (United Kingdom)

  • British Airways - A year of mixed fortunes

    Monday16:45 - 17:306 Nov 2017

    WTM Inspire Theatre - EU490

    CEO of British Airways, Alex Cruz, has had his hands full this year with some pretty thorny issues, first the major computer outage in May and a cabin crew stri...

    • Language: English

  • Launch of New Reed Travel Exhibition's Technology Event

    Monday17:20 - 18:006 Nov 2017

    WTM Travel Tech Theatre TT390

      Followed by WTM Travel Technology Drinks Reception 

    • Language: English

  • Responsible Tourism in China

    Monday17:30 - 18:006 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    China is emerging as a major destination and source market. This panel provides an opportunity to learn about China’s approach to sustainable tourism and about ...

    • Language: English

  • WTM Buyers' Club Speed Networking - Sector Specific

    Tuesday09:00 - 10:007 Nov 2017

    WTM Global Stage Networking Area - Hall Entrance S10, AS1000

    WTM Buyers' Club members and exhibitors only. Speed Networking provides WTM Buyers' Club members and exhibitors with an opportunity to hold a series of mini me...

    • Language: English

  • Genesys Summit - Future Digital Thinking

    Tuesday10:00 - 12:007 Nov 2017

    Platinum Suite 4

     Is your organisation addressing the growing consumer market of digital natives?  Are you positioning your business for the future?  Where should you be focusin...

    • Language: English

  • Slum Tourism

    Tuesday10:15 - 11:007 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Slum Tourism is controversial, many are embarrassed when tourists visit the slums of major cities, their city,  others feel that slum tourism exploits poverty. ...

    • Language: English

  • How technology is changing the distribution landscape for Tours and Activities

    Tuesday10:30 - 11:007 Nov 2017

    WTM Travel Tech Theatre TT390

    Technology is breaking down the barriers between suppliers and resellers creating new distribution and revenue opportunity for hotels and tours and activities...

    • Language: English

  • WTM London Top 100 City Destination Ranking Report, by Euromonitor International

    Tuesday10:30 - 11:307 Nov 2017

    International Media Centre - ME580

    Find out which city destinations have been ranked the world’s top for 2017, 2020 and 2025.   NEW for WTM London 2017, World Travel Market in association with Eu...

    • Language: English

  • Getting Food Tourism Right

    Tuesday10:30 - 12:307 Nov 2017

    Platinum Suite 3

    As we head into 2018, tourism industry professionals need to be aware of two major developments that could impact their business.  Firstly, almost all traveller...

    • Language: English

  • Maximising Revenue in the Luxury Travel Space with Minimal Investment

    Tuesday10:30 - 11:157 Nov 2017

    WTM Inspire Theatre - EU490

    Every luxury travel brand looks to create and sell an experience that will resonate with their customers. But, many miss the opportunity to up-sell the experien...

    • Language: English

  • The creative tourism, a lever for the territorial development

    Tuesday10:30 - 11:307 Nov 2017

    South Gallery Rooms 7 & 8

    Half-way between the 2017 International Year of Sustainable Tourism for Development and the 2018 European Year of Cultural Heritage, this session will focus on ...

    • Language: English

  • Oceans of Plastic

    Tuesday11:00 - 11:457 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Fifty years ago plastics were the great new hope, remember the advice given to Ben in The Graduate “There is a great future in plastics.” Indeed there was. Sinc...

    • Language: English

  • 2017 UNWTO & WTM Ministers' Summit - Overtourism: growth is not the enemy, it is how we manage it

    Tuesday11:00 - 13:007 Nov 2017

    WTM Global Stage - AS1050

    In recent months, reports from all around the world have spoken of ‘tourism-phobia’, with pictures of citizens protesting against the ‘invasion of tourists’ and...

    • Language: English

  • Innovative Techniques for Improving the Guest Experience

    Tuesday11:15 - 12:007 Nov 2017

    WTM Travel Tech Theatre TT390

    During this session, Michael Kessler will explore the latest trends and best practices in guest experience management. He will show examples of how savvy hoteli...

    • Language: English

  • The Travel Media Market – Global Advertising Trends and how to focus on Responsible Tourism

    Tuesday11:30 - 12:307 Nov 2017

    WTM Inspire Theatre - EU490

    What are the trends and developments of the Travel Industry’s advertising budgets and go-to-market messages for the biggest internationally traveling and travel...

    • Language: English

  • The Problem of Orphanages

    Tuesday11:45 - 12:457 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    There is mounting concern about Orphanage Tourism, first raised as an issue at WTM Lonon in 2011 we have addressed this issue every year, sharing the evidence a...

    • Language: English

  • The biggest Travel Market in Europe: Facts, Figures and Myths about the German Tourism Industry

    Tuesday12:00 - 13:007 Nov 2017

    South Gallery Rooms 7 & 8

    The German market is not only very big, but at the same time very unique and not easy to understand. The market differs from other markets in Europe and makes i...

    • Language: English

  • Utilising cross-border payments to gain a market edge

    Tuesday12:15 - 12:457 Nov 2017

    WTM Travel Tech Theatre TT390

    Significant changes in regulation can risk compromising revenue streams for travel businesses, but there are also opportunities available if approached correctl...

    • Language: English

  • UK Inbound: Five years of long-haul arrivals.

    Tuesday12:30 - 13:307 Nov 2017

    Platinum Suite 4

    ForwardKeys, which analyses more than 17 million flight booking transactions a day, will present an exclusive report on the performance of the long-haul market ...

    • Language: English

  • Differentiation in Wellness Travel is a Competitive Advantage - hosted by Global Wellness Institute

    Tuesday13:00 - 14:307 Nov 2017

    WTM Inspire Theatre - EU490

    Consumers are increasingly factoring wellness into their travel decisions, which is creating immense opportunities for myriad stakeholders.  Wellness travel is ...

    • Language: English

  • What are the priorities for Responsible Tourism over the next five years?

    Tuesday13:00 - 14:007 Nov 2017

    Platinum Suite 3

    A round table to debate priorities. What are the major sustainability issues which arise in destinations? Which of these can tourism do something about? There i...

    • Language: English

  • Bwindi

    Tuesday13:00 - 13:457 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Last year at WTM we discussed with inbound operators to Bwindi Impenetrable National Park in Uganda plans for an initiative to increase the earnings of those li...

    • Language: English

  • An Unprecedented Look at the Path to a Hotel Booking

    Tuesday13:00 - 13:307 Nov 2017

    WTM Travel Tech Theatre TT390

    Follow a hotel booker as they move across devices, websites, and the funnel from dreaming to buying. Get expert advice on how you can intercept and influence ho...

    • Language: English

  • LGBT Travel - Inside and Out: The ONBC Masterclass, presented by Out Now Business Class

    Tuesday13:30 - 14:307 Nov 2017

    South Gallery Rooms 7 & 8

    Join tourism industry leaders to learn how your business can gain valuable new sales by better tapping into the growing visibility and importance of the LGBT tr...

    • Language: English

  • Is the travel media doing enough to encourage holidaymakers to travel responsibly, sustainably and well?

    Tuesday13:45 - 14:307 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    Should travel editors, journalists, guidebook authors, bloggers and vloggers do more to help travellers and holidaymakers to engage with their hosts, enjoy auth...

    • Language: English

  • How to use Artificial Intelligence to Maximise your Direct Bookings

    Tuesday13:45 - 14:307 Nov 2017

    WTM Travel Tech Theatre TT390

    As artificial intelligence (AI) continues to grow as the most exciting development in travel technology today, hoteliers need to learn how to adapt to the lates...

    • Language: English

  • IHIF at WTM London: The Ministers' Destination Investment Symposium

    Tuesday14:30 - 17:307 Nov 2017

    Platinum Suite 3

    Successful destination development can bring a town, a region or a country tremendous economic gains, bringing in currency from travellers, employment opportuni...

    • Language: English

  • Responsible Tourism 15 years on

    Tuesday14:30 - 15:157 Nov 2017

    WTM Responsible Tourism Theatre - AF580

    The Cape Town Declaration on Responsible Tourism in Destinations was agreed in Cape Town in 2002. We are fifteen years on. What has been achieved? We have broug...

    • Language: English

  • WTM and Traverse Presents - Beyond Simple Outreach

    Tuesday14:30 - 15:307 Nov 2017

    WTM Global Stage - AS1050

    The different ways to work with influencers to get the most bang for your buck from. From YouTube events to year long blog ambassador campaigns, there are a hu...

    • Language: English

  • Lessons in Start Up Funding For Travel & Tourism Entrepreneurs

    Tuesday14:30 - 15:307 Nov 2017

    Platinum Suite 4

    Access to funding for entrepreneurs in travel and tourism can be perceived as a minefield. This is true for everyone but particularly so for women entrepreneurs...

    • Language: English

  • WTM and Women In Travel presents Entrepreneurship in Travel

    Tuesday14:30 - 18:007 Nov 2017

    Platinum Suite 4

    14.30-15.30 - Lessons in start up funding for travel and tourism entrpreneurs Speakers include: Chris Rea - Senior Campaign Associates, Seeders Sarah Towle -...

    • Language: English

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