eTourism: Disrupting innovations create opportunities and challenges the tourism and hospitality industry

eTourism: Disrupting innovations create opportunities and challenges the tourism and hospitality industry

7 Nov 2016, 10:30 - 12:15

WTM Inspire Theatre - EU475


Disrupting innovations generate significant market structure changes, modifying the operating practices, industry structure and dominant logic. This structural change is affecting the organizational networks and the services tourism players are supposed to use to perform well in markets. Both opportunities and challenges emerge for the whole tourism and hospitality industry. Relationships between players change as their respective roles change; this is driven by e-commerce / e-business and disruptive innovation. For instance hotels, thanks to e-business technological platforms, can now use algorithms to set yield and revenue management strategies, monitor competition in real time and allow consumers to use mobile devices to access several services. In the tourism industry, many innovations have been initiated from companies in the information technology sector. Generally, Information technology is revolutionizing products, services and markets.

View this session: 


Professor Dimitrios Buhalis, Director of the eTourism Lab, Bournemouth University



Kevin May 

Terri Scriven

Mario Hardy Pacific Asia Tourism Association PATA, Thailand 

Professor Sarote Phornprapha, Dusit Thani College, Thailand

Manolis Psaros TOPOSOPHY, Greece 

Nathaniel Green, DUETTO Research, USA

Richard Hatter Hotel Icon, Hong Kong 

Andy Owen-Jones, BD4Travel, Germany 

Merilee Karr, UnderTheDoormat, UK 

Jason Bryant, Nor1, USA

Jane Lewis JLC, UK 


More information regarding this seminar can be found here. 



  • Professor Dimitrios Buhalis


    Strategic Management and Marketing Expert

    Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications...


Organised by International Federation for IT and Travel & Tourism

in association with eTourism Lab, Bournemouth University

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies.